February 11, 2011 ITS Update newsletter

March 02, 2011
February 11, 2011 ITS Update newsletter

Arkansas State UniversityInformation Technology Services

Technology Informationfor Faculty, Staff, and Students 11 February 2011
Quicklinks
Update Data Mentality
Downloading Some Trouble
Wired or Wireless?
Cool and Free Technology
Meet Roy Perry
Have a Question?
Contact Us
Telephone: 870-972-3033
Greetings!
This message contains important information for you regarding Information Technology projects and initiatives at ASU.Please read the messages below and contact our office should you have any questions regarding these matters.
Sincerely,
Information Technology ServicesArkansas State University
Do you need to update your data mentality?

Cassette tapes to Ipods. Gas guzzlers to hybrids. Paper trails to electronic files. As time moves on, we update how we operate.

The days where Social Security numbers could be carelessly stored in files or distributed without thought are gone. As part of the ASU community, we need to be aware of how we manage our sensitive data. That file with Social Security numbers is a data hijacker's dream. As a rule of thumb, we should use ASU ID numbers and not Social Security numbers to identify students, staff and faculty in our reports. Emailing a file with Social Security numbers? Not the way to go. This is a huge security risk for the people identified in the file. If you have access to ASU data, you are obligated to protect that data.

To improve data security at ASU, ITS has turned on a filter that scans emails for any data that looks like a Social Security number. If a number appears to be a Social Security number, the email will not leave the ASU domain. Further measurements to tighten data security are underway and will be implemented shortly.

Some of you may still hang on to those cassette tapes, your beloved gas guzzler, and prefer paper to electronic any day. Just be sure to update your data mentality so ASU data can be protected and safe.

Downloading movies on the ASU network isn't free...

The cost could be trouble!

Your friend told you about this free movie site and you log into the ASU network and type out the URL. Hey, everybody is doing this free downloading thing so what is the big deal, you think as you begin to download your favorite horror movie. STOP! Everyone isn't doing it and if you download copyrighted materials on the ASU network, you may be downloading some trouble.

ITS is notified by the copyright owner every time copyrighted digital materials are illegally downloaded by anyone on the ASU network. By law, we have to research who did it, find out where they did it from, and send an email asking that the materials are removed from the computer within ten days. The offender has to respond to this email and let ASU know that the material has been removed, or he or she must explain to the copyright owner why the material does not violate copyright laws. If someone gets caught doing this twice, network/Internet access is immediately suspended. It just isn't worth it.

So free movies? Not hardly. Stay away from the horrors of not having access to the ASU network: don't download any copyrighted materials.

Wired or wireless...that is the question.

You have two choices when connecting your computer to the network on the ASU campus: wired or wireless.

Wired connection through an Ethernet cable to the port in the wall is considered your primary connection. Wireless connections exist for convenience on campus when you are mobile.

Wired connections are much more dependable than wireless. Think about your cell phone and your home phone. When was the last time you had a dropped call while talking on your home phone? Your wireless connection for your computer is similar to wireless connections for cell phones. You could get "dropped"! So, if you aren't mobile, wire up for the best service. Dropped connections create many issues for users who are taking tests, using secure sites (your online bank account, for instance) or attempting to stream content such as video or music.

Wired connections are faster than wireless connections. A wired connection has access to 100mb per user who connects through it. A wireless connection has 25mb but you have to SHARE it with all the people who are using the same wireless access point. You may be in an active area with a lot of wireless users and the resources get used up....this means your wireless connection may be slow. Wired connections will usually be faster.

If you have any questions about connectivity on campus, please send an email to the ITS Helpdesk at helpdesk@astate.edu.

Cool and Free Technology - What's out there?

Free Application: Tango

Why you will want it: You can video call your friends and it is really simple to use!

Where you can get it: http://tango.me/

What it works on: App works on iPhone, iPod touch and Android devices on 3G, 4G and Wi-Fi

Recommended by Scott Wheat, ITS, Portal Administrator

Free Software: Jing

Why you will want it: You can take a picture or make a short video of what you see on your computer monitor and send in an email.

Where you can get it: http://www.techsmith.com/jing/

Recommended by Todd Reed, ITS, Director of Web Services

Know of some cool and free technology? Email us and we'll share with the campus.

ITS Staff SpotlightMeet Roy Perry

Many of you know Roy. He is that kind, patient voice on the other end of the phone that talks you through your computer trouble anxiety and convinces you that throwing your computer (or yourself) out the window is not the answer to your computer problems.

Roy has worked in ITS at the ITS Helpdesk since 2000 and has helped students, staff, and faculty with every question imaginable at this point. From how to login, to how to download software, to figuring out why a system has that scary blue screen, Roy is standing by to assist the ASU community with problems big and small. This is the reason why Roy is in the spotlight as one of the unsung heroes who diligently serves our campus and helps us all do our jobs every day.

We thank you, Roy!

Need Help? Have a Question?

ITS website: http://its.astate.edu

ITS Knowledgebase: http://apps4.astate.edu/kb/

Help Desk Information:

http://www2.astate.edu/a/finance-admin/its/contact/helpdesk-workorder.dot